Terms of service
Last updated: [DATE]. [DRAFT: have this page reviewed by a South African attorney before launch.]
These terms apply when you use webking.co.za and when you subscribe to a WebKing website package. Please read them before you sign up. If anything is unclear, WhatsApp or email us and we'll explain.
1. Who we are
| Legal name | [COMPANY LEGAL NAME], trading as WebKing |
|---|---|
| Registration number | [CIPC REG NO] |
| VAT | Not VAT-registered |
| Physical address (for legal notices) | [PHYSICAL ADDRESS] |
| hello@webking.co.za | |
| Phone / WhatsApp | [PHONE] |
| Directors | [DIRECTOR NAMES] |
| Information Officer | [INFORMATION OFFICER NAME] |
2. What you get
Each package includes the design and build of your website, hosting, an SSL certificate, a .co.za domain registered in your name, business email accounts, daily backups, support and a monthly update allowance, as described on our pricing page at the time you sign up.
- Business (R199/month): up to 5 pages, 5 email accounts, 30 minutes of updates per month.
- E-commerce (R299/month): up to 5 pages plus an online shop with up to 50 products, 10 email accounts, 1 hour of updates per month.
Unused update time does not roll over to the next month. Work beyond your allowance is quoted first and billed per hour.
3. Fees and payment
- R499 once-off setup fee, then month-to-month.
- Monthly subscriptions are charged to your card through Paystack on the same date each month. Annual subscriptions are paid upfront by card or EFT.
- WebKing is not VAT-registered, so no VAT is added.
- We may change our prices with at least 30 days' written notice. The new price applies from your next billing date after the notice period.
4. Failed payments
If a payment fails we will notify you and retry. If your account is still unpaid 7 days after the due date, we may suspend your website and email until payment is received. We do not delete your content because of a suspension.
5. Your content
You are responsible for the text, images, logos and other content you give us, and you confirm that you have the right to use it. We won't publish content that is unlawful, misleading or infringes someone else's rights.
6. Ownership
Your domain is registered in your name. After 24 months of paid subscription, you own your website's design and content and we will provide the files on request. Before then, you may buy an export of your website for a once-off fee. Our underlying code, tools and templates remain ours.
7. Term and cancellation
See our cancellation policy for notice periods, your cooling-off rights and what happens to your domain and email.
8. Availability and backups
We aim to keep your website online at all times and back it up daily, but we can't guarantee uninterrupted service. Planned maintenance will be done outside business hours where possible.
9. Limitation of liability
[Limitation of liability clause, drafted in line with the Consumer Protection Act. To be supplied by your attorney.]
10. Complaints
If you're unhappy, contact us first and we'll do our best to fix it. You may also contact the National Consumer Commission or the Consumer Goods and Services Ombud.
11. General
These terms are governed by the laws of the Republic of South Africa. We may update these terms from time to time and will notify subscribers of material changes by email.